Refund & Return Policy

1 No Returns After Order

Due to the perishable nature of food items and hygiene regulations, we do not accept returns once an order has been placed and prepared. This applies to all food items, beverages, and combos sold on our platform.

2 Order Cancellation

Orders can only be cancelled within 60 seconds of placing the order, provided the kitchen has not yet started preparing it. After this window:

• Cancellation requests will NOT be accepted
• No refund will be issued for cancelled orders
• Full amount will be charged as per the original order

3 Refund Eligibility (Exceptions Only)

Refunds will be considered ONLY in the following exceptional cases:

• Wrong Item Delivered: If you received a completely different item than what you ordered (must be reported within 15 minutes of delivery with photo proof)
• Missing Item: If an item from your order is missing (must be reported within 15 minutes of delivery)
• Order Not Delivered: If your order was never delivered but marked as delivered
• Quality Issue: If the food is spoiled, stale, or contaminated (with photo/video proof within 15 minutes)

4 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after placing the order
• Order was prepared and dispatched as per your instructions
• Incorrect delivery address provided by the customer
• Customer not available at delivery location
• Delivery delayed due to traffic, weather, or unforeseen circumstances
• Food consumed partially or fully
• Complaints made after 15 minutes of delivery
• Personal taste preferences (too spicy, too salty, etc.)
• Allergies not mentioned at the time of ordering
• Orders placed by mistake
• Duplicate orders placed by the customer

5 Refund Processing Time

If your refund request is approved (in exceptional cases only), the refund will be processed as follows:

Refunds will be credited to the original payment method only. We do not provide cash refunds or refunds to a different account.

6 Partial Refunds

In rare cases, we may offer a partial refund or store credit at our sole discretion. This decision is final and binding. Partial refunds may be considered for:

• Missing side items (e.g., sauce, cutlery, napkins)
• Minor quantity discrepancies
• Late delivery beyond promised time

Store credit, if issued, is valid for 30 days and cannot be exchanged for cash.

7 How to Raise a Complaint

To raise a refund or quality complaint, you must:

• Contact us within 15 minutes of receiving your order
• Provide your Order ID and registered contact details
• Attach clear photos or videos of the issue
• Describe the problem in detail

8 Chargebacks & Disputes

If you initiate a chargeback or payment dispute with your bank without first contacting us, we reserve the right to:

• Permanently block your account from placing future orders
• Report the dispute with all relevant evidence (order logs, delivery proof, chat records)
• Recover any associated fees or charges incurred

We strongly encourage you to contact us directly before escalating to your bank or payment provider. Most issues can be resolved quickly through our support team.

9 Force Majeure

We are not liable for any delay, failure, or inability to deliver caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or severe weather
• Government restrictions, strikes, or lockdowns
• Road closures, accidents, or traffic disruptions
• Internet or technical failures
• Any other act of God or force majeure event

In such cases, no refund will be issued, but we may offer store credit at our sole discretion.

10 Policy Modifications

Kwik Bite Centre reserves the right to modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.

11 Final Decision

All decisions regarding refunds, returns, and cancellations are made at the sole discretion of Kwik Bite Centre and are final and binding. No further correspondence will be entertained once a decision has been made.

12 Contact Us

For any queries related to this policy, please reach out to us: